Frequently Asked Questions
Everything you need to know about your Bin Ilyas shopping experience.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International shipping times vary by destination, usually ranging from 7-12 business days.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking number and a link to the courier's portal.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. Please note that customized or stitched outfits cannot be returned or exchanged unless they arrive damaged.
Do you offer COD (Cash on Delivery)?
Yes, Cash on Delivery is available for all domestic orders across Pakistan. For international orders, we accept payments via credit/debit cards and secure bank transfers.
Are the colors of the products accurate on the website?
While we strive for color accuracy, slight variations may occur due to photographic lighting sources or your device's display settings. We ensure our premium fabrics match the visual descriptions as closely as possible.
Do you provide stitching services for unstitched collections?
Yes, we offer professional tailoring services for our unstitched suits. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.